This Privacy Policy explains how pk778 collects, processes, stores, and protects personal data relating to players and visitors of the pk778 platform. We are committed to handling your information responsibly and in compliance with applicable data protection standards.
These six principles define how pk778 approaches the privacy and security of your personal data. They summarise the full Policy described below.
All personal and financial data on pk778 is encrypted using 256-bit SSL technology — the same standard used by Pakistan's major banks including HBL and UBL. Your data is never transmitted in plain text.
pk778 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to operate your Account and fulfil our legal obligations.
pk778 collects only the personal data that is strictly necessary for Account registration, KYC verification, payment processing, and the provision of casino and sports betting services. We do not collect data we do not need.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data held by pk778. Requests are processed through the support team within a reasonable timeframe.
pk778 retains personal data only for as long as necessary to fulfil its stated purposes or as required by applicable law. Financial records are retained in line with regulatory requirements; marketing data is removed upon opt-out.
If you unsubscribe from pk778 marketing communications, your preference is applied within two business days across all channels including email and SMS. Self-excluded players are removed from all marketing lists immediately.
pk778 ("we", "us", "our") operates the online casino and sports betting platform accessible at pk778.lat and associated sub-domains. As part of providing this service to players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Multan, and beyond — pk778 collects and processes certain personal data relating to its players and website visitors.
This Privacy Policy sets out in clear and transparent terms what personal data pk778 collects, the purposes for which it is used, with whom it may be shared, how long it is retained, and what rights you hold in relation to your personal data. This Policy applies to all pk778 Account holders, website visitors, and any individual who interacts with the pk778 platform in any capacity.
By registering an Account with pk778 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the pk778 Terms & Conditions, which govern the use of the platform overall.
For the purposes of applicable data protection law, pk778 is the data controller in respect of personal data collected through the pk778 platform. As data controller, pk778 determines the purposes and means of processing personal data and is responsible for ensuring that processing is carried out lawfully and in accordance with this Policy.
Queries relating to data protection, privacy rights, or this Policy should be addressed to the pk778 data protection contact at: [email protected]
pk778 collects personal data through several channels: directly from you during registration and Account use, automatically through your interaction with the platform, and from third-party service providers involved in payment processing and KYC verification. The categories of personal data collected include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, selfie photograph | Provided by you during registration and KYC |
| Contact Data | Pakistani mobile number, email address, city of residence | Provided by you during registration |
| Financial Data | JazzCash / EasyPaisa account number, bank account details, USDT wallet address, transaction history | Provided by you during deposit/withdrawal |
| Gameplay Data | Game session logs, bet amounts, win/loss history, game type, timestamps | Automatically generated through platform use |
| Technical Data | IP address, device type, browser, operating system, device fingerprint | Automatically collected during platform access |
| Usage Data | Pages visited, features used, session duration, navigation paths | Automatically collected via analytics |
| Communications Data | Support tickets, live chat transcripts, email correspondence | Provided by you when contacting support |
Note on Sensitive Data: CNIC documents submitted for KYC verification are classified as sensitive personal data and are subject to enhanced security controls. They are accessed only by authorised verification personnel and are never shared with third parties except as required by law or by licensed KYC verification partners.
pk778 uses the personal data it collects for the following purposes:
pk778 processes personal data on the following legal bases, each of which applies to specific processing activities as described:
pk778 does not sell your personal data to third parties. We may share personal data with carefully selected third-party service providers and partners who process data on our behalf or alongside us for the following specific purposes:
Transaction data is shared with your chosen payment service — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa payment networks, or USDT infrastructure — as necessary to process deposits and withdrawals. These providers operate their own privacy policies, which you should review before using their services.
Identity documents submitted for KYC verification may be processed by a licensed third-party identity verification provider. Such providers are contractually bound to process your data only for the purpose of identity verification and in compliance with applicable data protection standards.
Certain gameplay data (including session identifiers and bet records) is shared with the game studio whose title you are playing — for example, Pragmatic Play, NetEnt, or Play'n GO — to facilitate game functionality and to provide RNG certification and audit records.
pk778 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in response to lawful requests, warrants, or orders. pk778 will disclose only the minimum data required to fulfil any such obligation.
Our Commitment: All third-party service providers with whom pk778 shares personal data are subject to contractual data processing agreements that require them to maintain appropriate security standards and restrict use of your data to the specified purpose only.
As part of its obligations under its gaming licence, pk778 is required to verify the identity of all Account holders prior to processing withdrawal requests. KYC verification involves the collection and review of the following documents:
KYC documents are stored in encrypted format and are accessible only to authorised pk778 verification staff or our contracted KYC partner. Documents are retained for the period required by our gaming licence conditions and applicable anti-money-laundering regulations. Upon Account closure, documents are retained for the minimum regulatory retention period before secure deletion.
The pk778 platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, and analyse usage patterns to improve the platform. The categories of cookies used are:
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the pk778 platform.
pk778 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to overriding legal, regulatory, or contractual retention obligations. Specific retention periods include:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of Account plus 5 years post-closure | Regulatory / AML obligation |
| KYC verification documents | Duration of Account plus 5 years post-closure | Gaming licence requirement |
| Financial transaction records | 7 years from date of transaction | Anti-money-laundering law |
| Gameplay session logs | Duration of Account plus 3 years | Gaming licence / dispute resolution |
| Support communications | 3 years from date of last communication | Legitimate interest / dispute resolution |
| Marketing preferences / consent records | Until consent withdrawn, plus 2 years | Consent management obligation |
| Analytics and usage data | Up to 24 months from collection | Legitimate interest |
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual.
pk778 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:
Despite these measures, no internet-based service can guarantee absolute security. You are responsible for keeping your own pk778 Account credentials confidential and for notifying pk778 immediately if you suspect unauthorised access to your Account.
As a data subject, you hold a number of rights in relation to your personal data held by pk778. These rights may be exercised by contacting pk778 support:
You may request a copy of all personal data that pk778 holds about you. pk778 will respond within a reasonable timeframe and will provide the data in a clear, readable format.
If your personal data held by pk778 is inaccurate or incomplete, you have the right to request correction. Please update your Account details directly through Account settings where possible.
You may request deletion of your personal data where pk778 no longer has a lawful basis for retaining it. This right is subject to overriding legal and regulatory retention obligations.
In certain circumstances, you may request that pk778 restrict the processing of your personal data, for example while the accuracy of data is being investigated.
Where processing is based on your consent or contract performance, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
You may object to processing carried out on the basis of pk778's legitimate interests, including direct marketing. pk778 will cease processing for the stated purpose upon receipt of a valid objection.
How to Exercise Your Rights: Submit a request by email to [email protected], including your registered Account mobile number or email and a clear description of the right you wish to exercise. pk778 will respond within 30 days.
pk778 may send promotional emails, SMS notifications, and in-platform messages to players who have opted in to receiving marketing communications at the time of Account registration or subsequently through Account settings.
Marketing communications from pk778 may include information about bonuses, new game releases, PSL cricket betting promotions, seasonal offers, and platform updates. All promotional content is clearly identified as originating from pk778.
You may opt out of marketing communications at any time by:
Players who have self-excluded from pk778 are automatically and immediately removed from all marketing lists. pk778 does not send marketing communications to self-excluded players under any circumstances.
The pk778 platform is strictly intended for individuals aged 21 years and above. pk778 does not knowingly collect personal data from individuals under the age of 21. Age is verified through CNIC-based KYC verification as part of the Account registration process.
If pk778 becomes aware that personal data has been collected from an individual who is under 21 years of age, the associated Account will be closed immediately, deposits will be returned, and all personal data associated with the Account will be deleted as soon as reasonably practicable, subject to any overriding legal obligations to retain data for investigative or compliance purposes.
If you believe that a minor has registered an Account with pk778, please contact [email protected] immediately so that the matter can be investigated and the Account closed without delay.
As an internationally licensed online casino platform, pk778 operates infrastructure and engages service providers across multiple jurisdictions. Your personal data may therefore be transferred to and processed in countries outside Pakistan.
Where personal data is transferred internationally, pk778 ensures that appropriate safeguards are in place to protect your data, including:
pk778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. Where changes are material, pk778 will notify Account holders via their registered email address prior to the changes taking effect.
The effective date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically to stay informed about how pk778 protects your personal data. Continued use of the platform following the effective date of any revised Policy constitutes acceptance of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or pk778's data processing practices, please contact us at:
Email: [email protected]
Please include your registered Account mobile number or email address and clearly describe your query or the right you wish to exercise. All privacy-related requests are handled by authorised personnel and are treated with strict confidentiality. pk778 aims to respond to all data-related requests within 30 calendar days of receipt.
pk778 support staff will never ask for your Account password, OTP codes, or full payment card details via email. If you receive a communication purporting to be from pk778 that requests this information, do not respond and contact support immediately to report it.
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